Frequently asked questions
Quick answers about ordering, payment, delivery, returns, and product use.
Orders and payment
Before and after you order
What payment methods do you accept?
Checkout supports PayPal, major credit cards, Apple Pay, and Google Pay when available on your device and browser.
Is my payment information secure?
Payments are processed through secure third-party payment providers. Tethovia does not store your full card number.
Can I change or cancel my order?
Email [email protected] as soon as possible. We will try to help, but changes may not be possible after processing or shipment has begun.
Where can I find my order number?
Your order number appears in your order confirmation email. Include it whenever you contact support so we can locate your purchase faster.
Shipping and tracking
Getting your order
Where does Tethovia ship?
Tethovia currently ships to addresses within the United States.
How long does delivery take?
Estimated delivery is generally 3–8 business days after processing. Carrier conditions and high-volume periods can affect timing.
Will I receive tracking information?
Yes. When tracking becomes available, it is sent to the email address used at checkout.
Why has my tracking not updated?
Carriers sometimes need additional time to scan a package. If tracking has not changed for several business days, email us with your order number.
Returns and product support
When something is not right
What is your return window?
Eligible returns must be started within 30 days of receiving the order.
What condition must a return be in?
Items should be unused, in their original condition and packaging, with proof of purchase. Contact us before sending anything back.
What if my item arrives damaged or incorrect?
Email [email protected] promptly with your order number and clear photos of the item and packaging. We will review the issue and provide the next steps.
How long do approved refunds take?
After an approved return is received and inspected, refunds are generally processed within 5–7 business days to the original payment method. Your bank may need additional time to post the credit.
Still need help?
Tell us what you need and include your order number when possible.