How Tethovia handles your information
This notice explains what information we collect, why we use it, and the choices available to you.
This Privacy Policy describes how Tethovia collects, uses, and shares information when you visit tethovia.com, place an order, or contact us.
Information we collect
Depending on how you use the site, we may collect:
- Contact and delivery details, including name, email, phone number, billing address, and shipping address.
- Order information, including products purchased, order value, and fulfillment status.
- Payment-related information handled by our payment providers. We do not store your complete payment-card number.
- Device and usage information, such as browser type, IP address, pages viewed, and interactions with the site.
- Messages, photos, and other information you send to customer support.
How we use information
We use information to process and deliver orders, provide customer support, prevent fraud, maintain and improve the site, communicate about purchases, comply with legal obligations, and send marketing communications when permitted.
When information is shared
We may share information with service providers that help us operate the store, including website hosting, payment processing, order fulfillment, shipping, analytics, fraud prevention, and customer support providers. We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction.
These providers may process information in countries different from where you live and are expected to use it only for the services they provide.
Cookies and similar technologies
Tethovia and its service providers may use cookies and similar technologies to keep the site functioning, remember preferences, understand site performance, and measure marketing when those services are enabled. Browser settings can be used to control cookies, although disabling some cookies may affect site functions.
Your choices and rights
You may ask to access, correct, or delete certain personal information, or opt out of marketing emails by using the unsubscribe option in those messages. Rights vary by location and may be subject to legal exceptions. We may need to verify your identity before completing a request.
Data retention and security
We retain information for as long as reasonably necessary for orders, support, legal compliance, dispute resolution, and legitimate business needs. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Children
Our store is intended for adults making purchases. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information, contact us so we can review the request.
Policy changes
We may update this policy to reflect operational, legal, or regulatory changes. The latest version will be identified by the date above.
Contact us
For privacy questions or requests, email [email protected].
Still need help?
Tell us what you need and include your order number when possible.
