Refund & Return Policy

Last updated: August 13, 2026

We want you to feel confident ordering from Tethovia. This policy explains our 30-day return window, refunds, damaged items, and 60-day manufacturing defect coverage.

30-day returns

You may request a return within 30 days after the carrier marks your order as delivered. To be eligible, the item must be unused, unworn except for a brief fit check, unwashed, free from pet hair, odor, dirt, and damage, and returned with all original components, accessories, tags, and packaging.

To start a return, email support@tethovia.com with your order number and the email address used at checkout. Returns must be approved before they are sent. We will provide return instructions and the correct return address. Items sent without authorization, or sent to an address shown on a parcel without authorization, may not be accepted.

Return shipping

For preference-based returns, including a change of mind, fit preference, or ordering the wrong setup, the customer is responsible for return shipping and for any loss or damage while the parcel is in transit. We recommend using a tracked service. Original shipping charges, if any, are not refundable.

If we sent the wrong item, or the item arrived damaged or with a confirmed manufacturing defect, Tethovia will cover the approved return or replacement shipping cost.

Refunds

We will inspect your return after it arrives. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card provider may need an additional 5–10 business days to post the refund. We will email you when the refund has been processed.

We may reduce or decline a refund if an item is used, incomplete, damaged after delivery, contaminated with pet hair or odor, or returned outside the eligibility requirements. Gift cards and final-sale items, if clearly identified before purchase, are not returnable except where required by law.

Damaged, incorrect, or incomplete orders

Please inspect your order promptly. Contact us within 7 days after delivery if an item is damaged, incorrect, or missing components. Include your order number and clear photos of the item, packaging, and shipping label. Once verified, we may arrange a replacement, replacement part, or refund at no additional cost.

60-day manufacturing defect coverage

Tethovia provides coverage for confirmed manufacturing defects reported within 60 days after delivery. This may include defective stitching, hardware, fasteners, or materials that fail during normal and intended use.

This coverage does not include normal wear, cosmetic changes, chewing, cuts, burns, improper storage, accidents, unauthorized alterations, use outside the product’s intended purpose, failure to inspect the product before use, or damage caused by a dog whose behavior or strength the handler cannot safely control.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order enters processing. Once an order has shipped, it must be handled under the return process above.

Consumer rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.

Contact

For return or refund assistance, email support@tethovia.com. We normally reply within 1–2 business days.