Shipping policy

Last updated: August 13, 2026

This Shipping Policy explains Tethovia’s order processing times, estimated delivery times, shipping charges, international duties, tracking, and delivery-related responsibilities.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and public holidays.

During product launches, major promotions, or peak holiday periods, processing may take longer. You will receive a shipping confirmation email when your order leaves our facility.

Processing time and shipping transit time are separate.

United States Shipping

Standard shipping to eligible United States addresses is free.

After the order has been processed, the estimated shipping transit time is 3–8 business days.

Delivery estimates are not guaranteed. Weather, carrier disruptions, remote-area delivery, address problems, security checks, public holidays, and other circumstances outside our reasonable control may cause delays.

International Shipping

Available international destinations and delivery options are displayed at checkout. International delivery times vary depending on the destination, carrier, and customs processing.

Tethovia covers standard customs duties and import taxes assessed on properly addressed international orders shipped through our approved delivery service. Customers should not normally be required to pay these charges.

If a carrier asks you to pay customs duty or import tax for an eligible Tethovia order, do not pay it before contacting support@tethovia.com. Send us your order number and a copy or screenshot of the payment request so we can review it.

Tethovia is not responsible for storage charges, return charges, penalties, or additional fees caused by:

  • An incorrect or incomplete delivery address

  • Refusal to accept delivery

  • Failure to provide information required for customs clearance

  • Unauthorized changes to the shipment

  • Failure to collect the parcel within the carrier’s collection period

Tracking Information

Tracking information will be sent by email after your order ships.

Tracking may take 24–72 hours to update after a shipping label is created. A label-creation notification does not necessarily mean the carrier has already scanned or collected the parcel.

You can also use the Track link on our website to check your shipment.

Address Accuracy

Please check your shipping address carefully before placing your order.

Contact support@tethovia.com immediately if you notice an error. We cannot guarantee that an address can be changed after the order enters processing.

If a parcel is returned, delayed, or lost because the customer supplied an incorrect or incomplete address, the customer may be responsible for reshipping costs.

Marked Delivered but Not Received

If tracking shows that your parcel was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask household members, building staff, or nearby neighbors.

  3. Contact the carrier for delivery details.

  4. Email support@tethovia.com within 7 days of the delivery scan.

We will help review the shipment. Replacement or refund eligibility will depend on the carrier’s investigation and the circumstances of delivery.

Lost or Damaged in Transit

If your parcel arrives damaged, contact support@tethovia.com promptly with:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A photo of the shipping label

If tracking has not updated for an extended period, contact us so that we can review the shipment and, when appropriate, open an investigation with the carrier.

Delivery Restrictions

We may be unable to deliver to certain restricted locations, freight-forwarding addresses, hotels, temporary accommodations, or areas that are not served by our carriers.

Available delivery options will be shown at checkout.

Contact Us

For shipping or delivery questions, email support@tethovia.com.

We normally respond within 1–2 business days.