Shipping Policy

Last updated: August 13, 2026

Order processing

Orders are normally processed within 1–2 business days, excluding weekends and public holidays. During launches, major promotions, or peak holiday periods, processing may take longer. You will receive a shipping confirmation when your order leaves our facility.

United States shipping

Standard shipping to eligible United States addresses is free. After the order has been processed, estimated transit time is 3–8 business days. Processing and transit times are separate.

Delivery estimates are not guaranteed. Weather, carrier disruptions, remote-area delivery, address issues, security checks, and other circumstances outside our reasonable control may cause delays.

International shipping

Available destinations and delivery options are shown at checkout. International delivery times vary by destination and carrier. Tethovia covers standard customs duties and import taxes assessed on properly addressed orders imported through our approved shipping service. Customers should not normally be required to pay these charges.

If a carrier requests customs duty or import tax for an eligible Tethovia order, do not pay it without contacting support@tethovia.com first. Send your order number and a copy of the request so we can review it. Tethovia is not responsible for storage fees, return fees, penalties, or additional charges caused by an incorrect address, refusal to accept delivery, failure to provide information required for customs clearance, or unauthorized changes to the shipment.

Tracking

Tracking information is emailed after shipment. Tracking may take 24–72 hours to update after the label is created. You can also use the Track link on our website.

Address accuracy

Please check your delivery address before placing your order. Contact us immediately if it is incorrect. We cannot guarantee an address change after processing begins. If a parcel is returned or lost because an incorrect or incomplete address was provided, the customer may be responsible for reshipping costs.

Marked delivered but not received

If tracking shows delivered but you cannot find the parcel, check around the delivery location, ask household members or neighbors, and contact the carrier. Then email us within 7 days of the delivery scan. We will help review the shipment, but replacement or refund eligibility depends on the carrier investigation and the circumstances of delivery.

Lost or damaged in transit

Contact us promptly with your order number and photos if a parcel arrives damaged. If tracking has not updated for an extended period, email us so we can open a carrier investigation.

Contact

Shipping questions: support@tethovia.com. We normally reply within 1–2 business days.